FAQs

Latest update: 04/26/21

Delivery

When will I get my order?

All of our products are made to order, which means once we receive your order, our production partner will go ahead and produce it. If it's a personalized order, our designers will work on the design within 24 hours after an order is placed and we'll send the design files to be printed by our vendors.

🇺🇸  Current production time: 4 - 7 business days  (excluding sun)
📦  Estimated shipping time: 3 - 7 business days (excluding sat & sun)

Note! Just a reminder that shipping time is still unpredictable during this time due to the pandemic. Our postal workers are overwhelmed and trying their hardest. We thank you for your understanding!

Where will my order ship from?

We work with different vendors with different production facilities in the U.S. 

Will all my items ship together?

Production partners vary between items. Blankets are not printed at the same facility as candles. If your order has multiple items, they may be shipped from different printing facilities and arrive in different boxes on different dates. Each package will have its own tracking number. 

Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

Do you offer gift-wrapping / gift messages?

Because we don't produce and print the items ourselves, unfortunately we can't include any gift messages on the packing slip. We're working closely with our vendors to make this a reality in the future but as of now, we can't include any gift messages.

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

  • Check your shipping confirmation email for any mistakes in the delivery address.
  • Ask your local post office if they have your package.
  • Stop by your neighbors in case the courier left the package with them.

If the shipping courier has lost the package, please file a police report before getting in touch with us at info@relatablebasic.com with your order number. 

Orders

What do I do after I receive my blankets?

We highly recommend giving your blanket a wash upon receiving it. If there's an odor that comes with it, it is due to the pretreatment and curing process that products go through in production. This is totally normal and will disappear after a wash. 

How are your products made?

All of our products (woven blankets, fleece blankets, candles) are produced locally by production partners based in the U.S to reduce waste.

How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us an email at info@relatablebasic.com

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at info@relatablebasic.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

 

Refund policy

What’s your return policy?

Most of our products are personalized and made to order so most of the time we can’t offer returns and exchanges unless the items that you receive are not what you expected. We strive to provide 100% customer satisfaction guarantee so please reach out to us if there's issues with your order!

If there’s something wrong with your order please let us know by contacting us at info@relatablebasic.com!

Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at info@relatablebasic.com with photos of wrong/damage items and we’ll sort that out for you as soon as possible.

Can I cancel my order?

All orders are processed within 24 hours after an order is placed. Our designer will work on each individual personalized order and have the file sent to our vendors. Once the vendors have started the production process, it will not be possible for us to cancel.

Please understand that we're only a two-person team who are just starting out so when you insist on cancelling your order and demanding a refund, that means we'll have to eat up the charges and pay from our own pocket. Most of our products are also personalized which means we can't resell the item. Thank you for understanding and supporting our small business!

Can I exchange an item for a different size/color?

At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section.

Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at info@relatablebasic.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!